Question 1

What if I need to speak with someone after business hours?

Accepted Answer

Our office staff is available 24 hours a day, seven days a week, 365
days a year.

Question 2

What if a loved one needs to relocate while receiving services?

Accepted Answer

We transition with you. We work with your loved one and their support
system to continue providing care.

Question 3

Do I have to sign a contract locking me into services?

Accepted Answer

No. We are here to meet your needs, and as your needs change, so will
the services you receive. Our service agreement reflects this and
adapts to meet changing needs.

Question 4

How often do I get billed for services?

Accepted Answer

Billing occurs every week. We have several options you can choose
from, including:
 
 • Credit Cards, such as Visa, MasterCard, American Express, and Discover
 • Personal checks
 • Electronic funds transfer (ETF)

Question 5

Is there any additional cost to me?

Accepted Answer

No. Every agreement is clear and transparent; there are no hidden
fees. The most typical additional cost you may incur is mileage when
you ask your caregiver to run errands in their vehicle.

Question 6

How long will it take to get a caregiver?

Accepted Answer

Based on your customized plan of care, caregivers will be matched by
availability, skills, and personality. We strive to meet immediate
needs or proactive planning.

Question 7

How do you select my caregiver?

Accepted Answer

All our caregivers have successfully completed training, passed a
national criminal background check, and are bonded and insured. We
match your specific needs and requests to the skills and experience of
our caregivers to find the best CARE Team to meet your goals.